Refund Policy

Refund Policy

Our products are digital files delivered instantly by download, so there is no “return the goods” step. We still care about your satisfaction and apply the following refund rules.

When you can request a refund

  • You cannot download the file and we cannot fix it.
  • The file is damaged, will not open, or the content inside it is wrong.
  • The file delivered does not match what you ordered.
  • You paid twice for the same order.

Please contact us within 7 days of the approval date.

When a refund is not possible

  • You changed your mind after downloading the file (the system records how many times and when a file was downloaded).
  • You expected something beyond what the product page describes (for example a tailor-made plan, a guided tour, or a booking service).
  • You dislike the way the places are arranged even though the content matches the product description.

How to request a refund

  1. Contact us on LINE Chat with us or by email [email protected]
  2. Tell us your order number (format PAT-XXXXXX), explain the problem and attach a screenshot or the file concerned.
  3. We review it and reply within 1-3 business days.
  4. Once approved, the refund is paid within 7 business days through the same channel you used.

Payments by credit or debit card

Once we accept cards, refunds are processed by our payment provider (Opn Payments) and return to the same card, usually within 5-15 business days depending on the issuing bank.

Notes

We review refunds case by case under the rules above. If you are not sure whether your case qualifies, ask us before ordering — every day 09:00-21:00.

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